Faverixa™ Order Journey
Shipping Policy.
This policy explains how orders are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Your order is received after checkout and payment confirmation.
Your vase is prepared and checked before dispatch.
Tracking details are sent when available.
The carrier delivers to the checkout address.
Order Processing
After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotional events, or unusually high order volume, processing may require up to 5 business days.
Business days exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.
Delivery estimates are expected ranges, not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations, or events outside our reasonable control may affect delivery.
If we learn that an order cannot be shipped within the promised period, we will provide an appropriate delay notice and available options, including cancellation and refund where required.
Shipping Charges & Fulfillment
Available shipping methods and charges are calculated and shown during checkout. Depending on inventory, package requirements, and destination, orders may be fulfilled by our facilities or designated fulfillment partners.
The shipping origin shown on a parcel may differ from our registered business address. Items from the same order may occasionally ship separately and receive different tracking numbers.
Tracking & Address Changes
After dispatch and when tracking becomes available, shipping information is normally sent to the checkout email. A carrier may require additional time after label creation before the first movement appears.
Review your name, address, apartment number, postal code, and contact details before submitting an order. If you discover an error, contact us immediately. Address changes cannot be guaranteed once processing begins.
Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable customer-supplied address causes a parcel to be returned.
Delayed, Lost, or Delivered-Not-Received Packages
Temporary gaps in tracking may occur between facilities or carriers. If tracking remains inactive for an extended period, contact us with your order number.
If tracking says “Delivered” but the parcel cannot be found, check entrances, mail areas, household members, building reception, neighbors, and the carrier. If it remains missing, contact us so the circumstances can be reviewed.
Where carrier loss is confirmed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution.
Fragile, Damaged, or Incorrect Deliveries
Vases may contain ceramic, glass, decorative finishes, sculptural forms, or other fragile components. Protective packaging varies by product size, weight, shape, and material.
If an order arrives damaged, incomplete, incorrect, or materially different from its description, contact us promptly with the order number, product photos or video, exterior packaging, and shipping label. Keep all packaging until the review is complete.
International Delivery & Import Charges
Faverixa™ primarily serves customers in the United States. When another destination is available, shipping options appear during checkout.
Unless checkout states otherwise, customs duties, import taxes, brokerage fees, or similar charges imposed by authorities, carriers, or brokers are generally the recipient’s responsibility.
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