Return & Refund Policy.

Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Eligibility remains subject to the conditions below and applicable law.

Starting a Return

Email service@faverixa.com before sending the product. Include your order number, the product, reason for return, and relevant photographs or video.

For damaged, incomplete, or incorrect orders, also include photos of the exterior packaging and shipping label.

Return Eligibility

Except for confirmed product problems, an eligible preference-based return should generally be unused, complete, unaltered, and returned with its original parts, inserts, accessories, and protective packaging where reasonably possible.

The product must be in a condition that permits reasonable inspection and resale and must be accompanied by proof of purchase or the applicable order number.

Vase Appearance & Normal Variations

Minor variation may occur in color tone, glaze, surface finish, texture, decorative detailing, dimensions, weight, opening shape, assembly alignment, or material pattern.

Photography, room lighting, screen brightness, and device settings may also affect appearance. These minor differences are not necessarily manufacturing defects.

If you simply prefer another style, color appearance, size, texture, or design, you may request a return during the 30-day period. This is generally treated as a preference-based return unless a confirmed problem is attributable to us.

Return Authorization & Address

Do not automatically send merchandise to our registered business address. After approval, customer support provides the appropriate return warehouse address and instructions.

Unauthorized returns or parcels sent to the wrong address may be delayed, rejected, lost, or ineligible for processing.

Non-Returnable Items

• Customized or personalized products
• Gift cards
• Products clearly identified as Final Sale before purchase
• Items materially altered, misused, or damaged after delivery
• Items missing major parts, accessories, or included components
• Products returned in a condition that prevents reasonable inspection

Discounted products remain eligible unless clearly identified as Final Sale or non-returnable before purchase. These limitations do not remove rights that applicable law does not permit us to exclude.

Broken, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly. Contact us within 7 calendar days after delivery if a vase arrives broken, damaged, defective, incomplete, incorrect, or materially different from its description.

After review and confirmation, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by an error attributable to us.

Return Shipping Costs

For change-of-mind, style preference, incorrect customer selection, or another reason not attributable to us, the customer generally pays return shipping. Original shipping charges are generally not refundable for preference-based returns.

For a confirmed error attributable to us, we provide an appropriate solution without requiring the customer to bear additional costs caused by that error. No restocking fee is charged for an approved return.

Inspection, Refunds & Exchanges

After an approved return arrives, it may be inspected. Once received, inspected, and approved, the eligible refund is normally initiated to the original payment method within 5–10 business days. Financial institutions may need additional posting time.

Depending on the circumstances, we may provide a refund or replacement without requiring a return. Exchanges depend on inventory. When a direct exchange is unavailable, we may request an approved return followed by a new order.

Order Cancellation

Submit cancellation requests as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch starts.

No cancellation fee is charged when an order is successfully canceled before fulfillment.